Refund Policy

Last updated 12 October 2026

Every Shadow Hands product comes with a 14-day money-back guarantee. If it isn’t for you, you get your money back. No questions, no forms.

How to get a refund

• Email puppet@shadowhands.shop within 14 days of your purchase, from the address you paid with (or include it).
• Tell us which order or item, or just say “everything”.
• We refund to your original payment method, usually within one working day. Your bank may take 5–10 working days to show it.

What can be refunded

• Anything you bought: the book, Tactics for Love, Tactics for Work and the Complete Library.
• Add-ons on their own. Items added at checkout or with a one-click offer after checkout can be refunded individually, without refunding the rest of your order.
• Duplicate or accidental purchases: always, even after 14 days. Just tell us.

After a refund

Once an order is fully refunded, its download links stop working. Please delete any copies you downloaded.

Your legal rights

This guarantee is in addition to your statutory rights as a consumer, not instead of them. If you’re in the EU or UK, the 14-day guarantee is at least as generous as the cancellation right for digital purchases, and you don’t need to give a reason.

Before you dispute a charge

If something looks wrong on your statement, including a charge you don’t recognise, please email us first. We’ll fix it faster than a bank dispute can. Your statement will show the charge from Shadow Hands.