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Tactic 78 of 99

The Calm Center

Whoever stays calm in chaos ends up in charge.

What it is

When everyone around you is panicking or shouting, the calmest person becomes the one people turn to. Emotions spread. So does calm. A steady voice and slow movements tell everyone’s nervous system that things are under control.

Spot it

Someone stays strangely calm while everything is falling apart around them, especially if they caused it. Calm can be strength. It can also be control.

Counter it

Match their calm, not their story. Ask clear questions. Calm is great, but it doesn’t make someone right.

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